bass-agitated license plate frames,
Newport hard packs; butts,
one-sided disputes from open car windows,
copulating house sparrows,
the scent of lilac tinged with exhaust,
buckthorn and honeysuckle shadows on a pollen-dusted sidewalk.
-late spring, Minnehaha Ave.
“Business students at one for-profit college soon will have a new way to earn credits: by playing computer games…
In one course, Customer Loyalty and Retention, students will play a computer game to test their ability to handle customer complaints. Faced with an unhappy caller, for example, they’re asked to choose from a list of possible responses: ‘We don’t do that, ma’am, we are a mega-corporation … ‘ or ‘I assure you we wouldn’t try to trick you’ or ‘I understand it can be confusing. … ‘”